TERMS OF SERVICE

VOIP Services:

a. The following terms and conditions apply to Ventures Hosting's Voice over Internet Protocol (VOIP) services which under normal circumstances will provide a reliable and good quality communication path. However, the overall reliability of our available VOIP services cannot be guaranteed. By establishing an account or using our VOIP services you agree to be bound by these Terms, our Privacy Policy and to use our VOIP services in compliance with these Terms and other policies.

Service Distinctions:

a. Our VOIP service is not a telecommunications service. This service is subject to different regulatory treatment than telecommunications service.

b. Events beyond our control may affect your service such as power outages, fluctuations in the internet, and outages/issues with upstream backbone providers, etc.

c. This service does not support 0+ or operator assisted calling, including collect calls, third party billing calls, 900 or calling card calls. Our service may not support x11 services in all calling areas (211, 411, etc).

d. You acknowledge that our VOIP service may not be compatible with all non-voice communications equipment, including, but not limited to home security systems, satellite television systems, fax machines, medical equipment, etc.

e. By signing up for our VOIP services, you waive all claims against interference or disruption of these services and equipment.

Non-Permitted Uses:

You are not permitted to use our VOIP services in a way that we determine:

a. compromises network security or capacity, degrades network performance, uses malicious software or “malware”, or otherwise adversely impacts network service levels;

b. uses applications which are designed for unattended use, robo-call(s), automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality;

c. misuses our VOIP service, including, robo-call(s), “spamming” or sending abusive, unsolicited, or other automated communications;

d. resells our VOIP service, either alone or as part of any other product or service;

e. tampers with, reprograms, alters, or otherwise modifies our software or devices to circumvent any of our policies or violate our intellectual property rights;

f. causes harm or adversely affects us, the network, our other customers, employees, business, or any other person; or

g. is not otherwise in accordance with these Terms.

If you are found to be violating this section or any other of our Terms, we reserve the right to suspend or terminate your VOIP services effective immediately.

Software:

We retain all ownership and intellectual property rights of all VOIP software used to perform our VOIP services.

Scope of Work:

Unless otherwise stated, all VOIP services and corresponding software, intellectual property, systems and processes used by you will at all times remain our property. You may not sell, transfer, lease, encumber or assign all or part of any software, intellectual property, systems or process used to any third party.

Residential Plans:

Tier 3 includes 1500 minutes with additional minutes billed at $0.02 per minute. Teir 2 includes 2500 minutes with additional minutes billed at $0.02 per minute. Tier 1 plan includes 5000 minutes with additional minutes billed at $0.02 per minute. Features included with residential plans: Call waiting, caller ID and three-way calling.

Business Plans:

Tier 3 includes 2500 minutes, Tier 2 includes 5000 minutes, and Tier 1 includes 10000 minutes. Business plans are billed at $0.015 per minute. Enterprise plan includes 20,000 minutes per month with additional minutes billed at $0.01 per minute. Features available: call waiting, caller ID, call forwarding, call transfer, call queues, time conditions, auto attendant, music on hold among others. Some feature depenant on software used. Business plans require a PBX (Private Branch Exchange) to function properly. Plans may be connected to customers own equipment on site or hosted remotely. Hosting fees may apply.

Prepay customers can purchase time blocks for their account once the included minutes have been used, post pay customers will see the adjusted priceing on the invoice.

Installation:

Installation services are currently only available to customers within our local service area of The Sandhills of North Carolina, and most surrounding areas.

Other Terms:

Terms and Conditions are subject to change without notice.